Enquiries and Operations Executive – Bengaluru

Job Description:

We are looking for a self-motivated, high performing enquiries executive to help us meet our customer service needs. As a enquiries executive based in Bengaluru you will be the first in line to interact with all prospecting customers and you will be advising them on the tours and experiences offered by Unventured. You will play an active role in ensuring the customer’s needs are understood, and translated into well curated itineraries with the help of the operations manager. You will also be required to ensure conversions and helping the guest prepare for the tour and guiding the on ground tour leaders to ensure a memorable tour and experience for the guest. The ideal candidate should be based out of Bengaluru and must be passionate about experiential travel.

Responsibilities:

You will be responsible for managing 3 functions as a Enquiries and Operations Executive.

1. Enquiry management
a. Respond to customer queries via email, whats app and calls
b. Prompt follow-ups at a committed time with travellers.
c. Ensuring timely communication with customers about the tour
d. Providing up-to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs

2. Sales – Conversions
a. Tracking every enquiry and ensuring each lead is converted
b. Understanding client specifications and suggesting suitable tours.
c. Ensure timely follow-ups with enquiries and converting customers
d. Researching destinations and keeping up to date with travel industry news.
e. Submit a monthly enquiry conversion report based on geography and source as per guidelines set by the organisation
f. Supporting customers with last minute on tour requests

3. Operations and Customer Experience
a. Preparing customised itineraries to suit the clients preferences and budget
b. Guiding customers through the booking procedure.
c. Coordinating with internal operations to ensure the clients needs are met
d. Liaising with City Tour Managers and Operations managers and ensuring tours are efficiently conducted
e. Handover and transition to Tour Leader

Key skills

You’ll need to have:
• Proficient in conversing in English and at least 2-3 other Indian languages
• Experience in sales and customer service
• Competent skills in Microsoft Excel to prepare reports and create budget sheets
• Strong organizational skills
• Diplomacy and tact
• Sound judgement with attention to detail
• A genuine interest in active experiential travel
• Curiosity to learn and keep up to date with travel industry events

Work Experience:
Prior work experience in a customer service environtment that includes a component of sales. Relevant experience in hospitality is an added advantage. Specific functional experience, call center or customer service is preferred.

Salary:
Depending on the experience of the candidate the remuneration per annum will be between INR 3,50,000 to 4,20,000/-, negotiable and open to review post 6 months.

About Us: Unventured has been a dream that we have pursued with our many travellers creating an experience where travel meets adventure for the real-world experiences with a softer impact. We have come a long way and we have many more miles to explore along the Unventured path.

Vision: Set a NEW benchmark for alternative and experiential travel in India. Travel that is: immersive, inclusive, off the beaten path and truly gives an essence of the local culture, history and way of life.

Mission: Our mission is to inspire and curate products for travellers to connect with the spaces they travel to actively and via local experiences. We want to do this with an ethical, responsible and quality performance that builds long term relationships with our employees, vendors & customers.