Cancellation Policy

HOW TO CONFIRM YOUR SLOT FOR A TRAIL/TOUR.?

Booking confirmation is based on a payment made to Unventured Expeditions Pvt. Ltd. You can choose from 1

• City Trails: 100% payment towards the a trial/ activity at-least 24 hours before the start of the trail
• Weekend & Extended Getaway’s: 100% payment towards the atrial/ activity at-least 24 hours before the start of the trail
• Long Haul Tours: A non-refundable deposit of 50% of the tour price per person is required to confirm your booking for all long durations tours. The balance of the tour price is payable to Unventured Expeditions, 30 days prior to departure.  If you are booking fewer than 30 days prior to departure the full amount is payable.

ALTERATIONS TO ITINERARY

• By the tour operator: When you book your holiday with us it is in the understanding that, you accept the itinerary as an outline that may change to account for ground realities on the tour.  Unventured operates some trails in regions that are remote and cut away from civilization, where unpredictable weather conditions, landslides and other disruptions may need to be accommodated. You must be prepared to be flexible and agree change arrangements where necessary.  This will however be made in the best interest of the safety and security of the tour group and will be made by the tour leader working together in consultation with the participants. No refunds will be given for any unused services as a result of alterations by the tour operator
• By the Participants: Unless in a situation of emergency no participant requests to change the tour itinerary will be entertained.
• Curation Fees for Long-Haul Itineraries: We charge an upfront curation fee of INR 5,000 to create a customised itinerary that includes a detailed day-by-day plan and curated experiences. If you confirm the tour with Unventured, this amount will be adjusted against the final tour cost. If you choose not to proceed, the curation fee is non refundable. However, you will still receive: A complete day-by-day itinerary, a route map and a list of recommended hotels and experiences

CANCELLATIONS

If it becomes necessary for you to cancel your tour, you must notify UNVENTURED EXPEDITIONS immediately in writing. On receipt of your written advice, cancellation will take effect. Refund policies can vary with each format of our tours

1. City Trails:

If you need to cancel your tour, please notify Unventured Expeditions in writing. Cancellation takes effect once we receive your written notice.

Refund Guidelines

• More than 24 hours before tour start time: A nominal fee of ₹100–₹200 will be deducted as transaction charges. The balance will be refunded.
• Between 24 and 12 hours before tour start time: 30% of the tour fee will be charged as cancellation fees (70% refund). The tour may also be rescheduled to another date or transferred to another person.
• Less than 12 hours before tour start time: No refund. The tour cannot be rescheduled or transferred.

2. Special Event or Peak-Season Tours

During special events or peak-demand periods, enhanced cancellation rules apply.

• Same-day bookings and cancellations are non-refundable, except in documented emergencies or force majeure situations.

3. Advance Payment and Date Rescheduling Rules

Guests who make an advance payment and schedule a tour date may request to reschedule the date only once. Any further requests for date changes will not be accepted. In such cases, refunds—if applicable—will be processed as per the 24-hour cancellation policy.

4. Bookings Made via Credit Card or Website

If a refund is requested to a credit card, applicable payment gateway charges will be deducted from the refundable amount.

Refund timelines will follow the standard 24-hour and 12-hour cancellation rules mentioned above.

5. Cancellations and bookings made 5 days before the departure for the Treasures of Nandi Trail requesting a cancellation and refund will warrant a 50% refund only

Weekend & Extended Getaways (2 – 5 days):

• 100% refund if cancellation is made 15 days before the start date of the trail.
• 50% refund if cancellation is made within 15 days and 7 days before the start date of the trail.
• Cancellation within 7 days before the start date of the trail will be addressed on a case to case basis. We will have the best interest of the guest in offering refunds while not penalising our partners and vendors.

Long Haul Tours (6+ Days): 

• All Long haul tours will warrant a 50% cancellation fee post sign-up.
• No refund will be made 15 days prior to the date of departure.

CANCELLATION BY UNVENTURED EXPEDITIONS:

We will not cancel your booking unless:

• We are forced to do so by circumstances beyond our control, such as war civil and political unrest, or “force majeure”. Cancellations and refunds in such a situation will be based on the proximity of the tour start date and may warrant a deduction in the advance paid out.
• The minimum number of people (six) needed to operate the tour has not been reached. Under these circumstances participants will have a choice of opting for a tour on another date or take a full refund.